You will learn about the forms and triggers of aggression and threats, specific warning signals for imminent escalation and strategies for psychological de-escalation and setting boundaries. In addition, preventative measures and dealing with stress will be discussed.
Course Description (Nov 28, 2024 from 10.15-11.45am | online)
The diverse interactions that take place at a university between students, academic staff and technical and administrative employees usually run quite smoothly. However, unacceptable escalations can occur too. Insults, threats of violence and vandalism are just examples.
The reasons for conflict depend on the respective area of one’s own activity: Missing a deadline, receiving a tip-off about one’s own misconduct or the feeling of being treated disadvantageously compared to others are among the risk situations in which some people react increasingly aggressively.
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